Skip advert
Advertisement

Worst car manufacturers revealed by over 61,000 car owners

Big sellers and premium brands are among the lowest-rated manufacturers in our Driver Power survey

vauxhall dealership

It's another sobering year for volume sellers Ford and Vauxhall as they sit near the bottom of the 2015 Driver Power customer satisfaction survey's manufacturer chart, while premium maker Land Rover didn't fare much better.

Best car manufacturers 2015: see the full results

Rock bottom of the manufacturer rankings was Chrysler, which is unsurprising as it no longer sells vehicles in the UK. Those that are on the road are mostly ageing designs and are regarded by owners as poor-quality cars. 

Advertisement - Article continues below

In second to last place was Suzuki, and it seems the brand has done little to address criticism from owners in Driver Power last year. It has moved up two places in the chart, but one of these is due to Chevrolet dropping out of the table in 2015. Build quailty, in-car tech and ride quality were the major gripes drivers had with their Suzuki models.

Sitting just above Suzuki and Chrysler, in 30th place, is Vauxhall. That's despite the fact its Corsa and Astra ranked as the third and fifth best-selling cars in 2014 respectively. Owners told us ease of driving, seat comfort and in-car tech brought the brand down this year – proof that big sales don't mean customer satisfaction.

This was echoed by Ford, which finished in a marginally better 25th position. The company responsible for the Fiesta and Focus – first and second in the new car sales charts respectively last year – was criticised by owners for poor build quality.

Meanwhile, Land Rover owners showed that a premium image wasn't enough to keep them happy, as they ranked the company in 29th place. Reliability was a major issue, while running costs were also criticised. The latter isn't surprising for a company producing large, thirsty SUVs, although many owners complained specifically about steep servicing costs.

Now see the full list of the best manufacturers 2015.

Skip advert
Advertisement
Skip advert
Advertisement

Recommended

Paris mayor says ‘non’ to through traffic with plans to fine drivers
Renault Zoe being driven in Paris

Paris mayor says ‘non’ to through traffic with plans to fine drivers

Drivers entering Paris city centre will have to prove residency or a valid destination to avoid a fine
News
5 Nov 2024
Surprise fuel duty freeze fails to dampen driver discontent with Autumn Budget
Parliament

Surprise fuel duty freeze fails to dampen driver discontent with Autumn Budget

Was Labour’s first budget a let-down for motorists? Most of our readers think so
News
5 Nov 2024
Mileage fraud threat highlighted by vehicle check data
EU to crack down on car clocking companies

Mileage fraud threat highlighted by vehicle check data

160,000 used cars will be sold with incorrect mileage this year, new figures show
News
1 Nov 2024
Haul of 30 luxury cars stolen from the UK found in Thailand
Ford Mustang, Porsche Cayman and BMW M4 returned from Thailand

Haul of 30 luxury cars stolen from the UK found in Thailand

Eight year investigation concludes, with no British charges despite arrests
News
1 Nov 2024

Most Popular

Car Deal of the Day: fuel-sipping Toyota Yaris Cross with new tech for £257 per month
Toyota Yaris Cross - front tracking

Car Deal of the Day: fuel-sipping Toyota Yaris Cross with new tech for £257 per month

Toyota’s recently updated, highly efficient hybrid SUV is our Deal of the Day for 2 November
News
2 Nov 2024
New Suzuki e Vitara revealed: Japanese brand’s first EV only offers 248-mile range
Suzuki e Vitara reveal - front

New Suzuki e Vitara revealed: Japanese brand’s first EV only offers 248-mile range

The compact Suzuki e Vitara electric SUV will be available with four-wheel drive, and should arrive next summer
News
4 Nov 2024
Best car headlight bulbs 2024
Best car headlight bulbs - header image

Best car headlight bulbs 2024

Which car headlight bulbs will brighten your night?
Product group tests
1 Nov 2024