Mercedes E-Class - Reliability & safety

While the latest Mercedes E-Class is too new to have been included in the 2024 Driver Power customer satisfaction survey, the previous-generation E-Class came in 27th overall, which is a little behind its main rival, the BMW 5 Series (22nd), and the Mercedes brand didn’t fare all that well in the 2024 manufacturer’s poll, coming a disappointing 25th out of 32 brands included. 

Euro NCAP tested the E-Class in 2024 and gave it a five-star rating for safety. It scored 92 per cent in the Adult Occupant category and 90 per cent for children, plus an impressive 87 per cent score for safety tech. All results are superior to the 5 Series, making the E-Class a safe place to put your family.

The standard kit includes adaptive high beams, traffic sign assist, adaptive cruise control, parking assist, pedestrian protection and a reversing camera.

Warranty

Mercedes offers a three-year warranty on all its cars, which is on par with the industry standard and its main rivals. If you want a longer warranty it’s best to choose a car from a manufacturer like Kia or Toyota, because these companies offer more than the basic three years of cover. At least the Mercedes warranty matches the BMW policy by offering unlimited mileage.

Servicing

All engines in the Mercedes E-Class require servicing every 15,500 miles.